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Consultative Group to Assist the Poor (CGAP)

CGAP IT Innovation Series: Interactive Voice Response (IVR) Technology

Frederick, L.

Publication Date: 2004
Published by: Consultative Group to Assist the Poor (CGAP)
Document Type: Presentation

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IVR technology for microfinance

IVR technology may be a viable solution for MFIs that seek to enhance customer service and reduce the bottlenecks in day-to-day operations that are caused when large numbers of clients request simple information from staff at branch offices.

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CGAP IT Innovation Series: Interactive Voice Response (IVR) Technology