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MicroSave Toolkit: Customer Service

MicroSave

Publication Date: 2004
Published by: MicroSave

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How can good service help an MFI keep customers, overcome competitive disadvantages, and work efficiently?

This toolkit provides user-friendly tools to help MFIs optimize their customer service by identifying and addressing front- and back-office issues that directly affect the customers’ experience using the MFI’s services and products. The MicroSave Customer Service toolkit contains the following:

Toolkit
Trainer’s Guide (timetable for training only)
Slides
Handouts
Exercises

The complete toolkit can be downloaded from MicroSave’s website at: www.microsave.org .

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MicroSave Toolkit: Customer Service