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MicroSave Toolkit: Process Mapping

MicroSave

Publication Date: 2004
Published by: MicroSave

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What role can process mapping play in improving MFIs key functions and activities?

Process mapping allows MFIs to optimize policies and procedures, risk analysis, staff training, internal control, and customer service; this toolkit provides a comprehensive overview of why and how to conduct process mapping using a four-tiered process mapping framework. The MicroSave Process Mapping toolkit contains the following:

Toolkit
Trainer’s Manual
Slides
Handouts
Exercises

The complete toolkit can be downloaded from MicroSave’s website at: www.microsave.org .

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MicroSave Toolkit: Process Mapping